File a formal complaint with the branch manager / Nodal officer.
Nodal officer details as follows:
Name: Sruthylakshmi PR
Email: sruthy@ho.changanacherryurban.in
Phone: 80867 46946
Deputy General Manager – Nodal Officer
The Changanacherry co-operative Urban Bank Limited, No 3195
Changanacherry, Kottayam Dist - 686101
Usually resolved within 7 to 30 days.
If your complaint remains unresolved or the reply is unsatisfactory, escalate to the bank’s Nodal officer.
Action: Submit the complaint through Registered post or via bank’s official email.
Principal Nodal officer details as follows:
Name: Dinusha Jacob
Email: gm@changanacherryurban.in
Phone: 94951 11461
General Manager – Principal Nodal Officer
The Changanacherry co-operative Urban Bank Limited, No 3195
Changanacherry, Kottayam Dist - 686101